Call us! 0800 278 479

8.30am to 4.30pm

FAQ

Q: What do I do if something happens to the Campervan or Motorhome? 
A: In the unlikely event that you will experience a mechanical or operational problem with your vehicle, assistance is right at hand with AA Roadside Assist. This is a 24-hour roadside assistance service and you can contact them by calling Free phone 0800 734 543.  

Q: How old do you have to be to hire a RV Rentals Campervan or Motorhome?
A: Drivers must be over the age of 21 years, and hold a full New Zealand or International Driver's Licence to rent a campervan or motorhome.  

Q: We are arriving from overseas and would like to pre-book a shuttle, who do we contact?
A: RV RENTALS recommends a local shuttle service that will pick you up and drop you off door to door, any time day or night, from any airport in the north island. They also do special coach tours www.luxuryairportshuttles.co.nz. They can be contacted by email info@luxuryairportshuttles.co.nz  or phone on 0800 454 678.

Q: What time can we pick up the Campervan or Motorhome and drop it off?
A: You can pick the van up from 8.30am and drop it by 4.00pm on your last day (or by prior arrangement – see Terms and Conditions).

Q: How do we pay for the hire of the campervan or motorhome? And when do we pay?
A: The Deposit of 20% or $200, whichever is the greater, is due when making your booking. For hires which do not start during the period 16 December to 10 January, the balance is due on collection of the vehicle.  For hires which start during the period 16 December to 10 January (Christmas/New Year season), the balance is due 14 days before you collect the vehicle.  We accept Visa, MasterCard & American Express, EFTPOS and Direct Credit.

Q: How much is the bond? And how do we pay?
A: The bond is $2500 for our 2 Berth Budget campervans and for our fully self-contained vehicles $4500.  Insurance reduction is available (extra cost applies).  We will take a credit card impression before your hire commences.  

Q: Transmission type?
A: Most of our vehicles have automatic transmissions. However, RV Rentals cannot guarantee the transmission type you will get in your vehicle. If you request a certain transmission type, however, we will do our absolute best to make this happen for you.  

Q: I would like to make a ferry crossing reservation.  Do I need to know the length of the vehicle before  making my reservation?
A: Yes, however when making a ferry crossing booking, we suggest that you book 7.3m, regardless as to the size of the vehicle, to avoid complications due to possible vehicle upgrades.  

Q: Can I travel with children that need child car seats and/or booster seats?
A: Yes.  Our 4 Berth Luxury motorhomes and 6 Berth Self-Contained motorhomes have 3-point seatbelts in the house of the vehicle.  

Q: Can I freedom camp when hiring a motorhome from RV Rentals?
A: Yes, as long as you are hiring a self-contained campervan or motorhome.  Please visit www.camping.org.nz to find out more about freedom camping in New Zealand.  All toilet and grey waste must be emptied at a designated dump station.  

Q: Will the TV work throughout New Zealand?
A: NZ has very limited reception outside of the metropolitan areas. The NZ hill landscape provides limited TV viewing, however the units in the vehicles are ideal for DVD movie playing.